My Staff

Paula Ladd, Executive Operations Manager

Paula is the Executive Operations Manager for our office. She has been with us since 2005 and has extensive experience in process management and customer service. She brings professionalism and caring to our office where she manages the daily operations. Paula and her husband Rich, an I.T. Manager, have been married for 36 years. They have two grown children and are grandparents to a granddaughter and grandson.




Rhonda Agee, Executive Assistant

Rhonda, my wife and the love of my life for over 38 years, is in charge of client reviews and events. She also brings warmth, generosity and selflessness to our office and team. We are the proud parents of two
children, Logan and Lindsay (deceased), and two wonderful grandchildren, Jackson and Gabby, the light of our lives.






JoAnne Agee, Administrative Assistant

JoAnne, also known as ‘Mom’, is our Administrative Assistant. She has been in the office since 2004. She brings a positive attitude and great organizational skills to keep the office running smoothly. JoAnne was married to Brent’s father, Dave, for 38 years until his death in 1995. She is the mother of four boys, a grandmother to two grandsons, and a great-grandmother to a great-grandson and a great-granddaughter!




Amy Borchers, Executive Assistant

Amy recently joined our team and has been a great addition! Amy joins us from a background of medical insurance where she was a supervisor that worked with medical directors. She is very much a people person and wants to make sure all of your needs are taken care of promptly. Amy has been married to her wonderful husband, Reed, since 1999 and they have 3 special needs fur babies: Lenny, Squiggy, and Augie.